Barnsley based REHAU fabricator Euroglaze has just renamed its back office order processing department ‘Customer Services’ in recognition of the fact that it is dedicated to making trade customers love the service that they receive. The new ‘Customer Services’ team comprises Rosie Micheli, Nicky Park and Janet Walker, with an additional customer service advisor to be appointed soon. Together, they are responsible for processing customers’ orders of course, but much more importantly, they are tasked with helping customers make the most of all the benefits of buying from Euroglaze.
This includes providing brochures and online marketing support materials, giving expert advice on products in the range, as well as helping customers to access technical information and assistance from Service Engineer Dave Pollard. Euroglaze’s Managing Director Martin Nettleton explained: “This isn’t just a rebrand – it’s a statement from us of the fact that the team are dedicated to customers. They are the people who customers talk to every day and who understand exactly how Euroglaze can help them to perform even better. “Crucially, they are also now very much the voice of the customer within Euroglaze because we have systems in place which allow them to share customer feedback across the business.”
As part of the change in emphasis in the department, Business Studies graduate Rosie Micheli is currently undertaking a Leadership and Management course with the support of Euroglaze. She added: “We were always much more than an order processing team and we have great relationships with our customers already. Now that we are centre stage within the business though, we can show customers just how much we value them and how we can effectively help and support them.”
Over 350 years ago this September The Great Fire Of London occurred causing significant loss of life and damage to the city and its buildings. If the same event occurred today the fire would be resisted by many fire suppression and fire resistant technologies. One such technology is provided by Euroglaze in the form of a range of Fire Resistant Doors. A fire door is a door with a fire-resistance rating (sometimes referred to as a fire protection rating for closures) used as part of a passive fire protection system to reduce the spread of fire and smoke between separate compartments of a structure and to enable safe egress from a building.
The Great Fire of London was a major conflagration that swept through the central parts of the English city of London from Sunday, 2 September to Wednesday, 5 September 1666. The fire gutted the medieval City of London inside the old Roman city wall. It threatened but did not reach the aristocratic district of Westminster, Charles II's Palace of Whitehall, and most of the suburban slums. It consumed 13,200 houses, 87 parish churches, St Paul's Cathedral, and most of the buildings of the City authorities. It is estimated to have destroyed the homes of 70,000 of the City's 80,000 inhabitants.
There are not many fabricators that can boast being the first customer of a system house but, now in their 32nd year fabricating Rehau, Barnsley based Euroglaze is one of the few. Martin Nettleton, Managing Director of Euroglaze talks to Glass ews’ Editor, Chris Champion about Euroglaze’s history and aspirations for the future.
Perhaps we should say that we are the longest existing customer of a system house! There were others before us as Rehau customers in the UK but they haven’t survived the trials and tribulation of our industry over the past three decades. And the future for Euroglaze? To constantly improve. It’s the whole essence of our ethos. We have a capacity to manufacture 1,800 frames per week, and we will get there by looking and re-looking at every detail of what we do. We aim to offer a product range, product quality and customer service experience that the Japanese giants would be proud of.
July 1996 was a very special time for Martin Nettleton, Managing Director at Euroglaze - not only was it the month that he joined his father at the Barnsley based fabricator but it was also the month that his son George was born. Now, 20 years on, Martin is celebrating his anniversary at Euroglaze with George at his side. Martin said: “George is working in the factory for a while helping to fabricate our REHAU trade frames before heading off to university, and being able to share my anniversary here with him definitely makes it that bit more special. “I worked here alongside my Dad for several years and I know just how proud he would have been to see us now.”
In his 20 years at Euroglaze, Martin Nettleton has helped to transform the business into one of the UK’s most efficient fabricators, using a lean manufacturing model based on Japanese production techniques. The company now produces around 900 frames per week for trade customers across the UK. It prides itself on offering customers a complete range of REHAU products – from fire rated windows and vertical sliders to casements and fully reversibles, and on offering the perfect balance of efficiency and flexible, friendly service. Martin added: “There’s a neat symmetry in the fact that 20 years ago I was coming back to Barnsley from London to further my career and now George is a young man about to leave Barnsley to head to London to start his.”
The fashion for non-white uPVC windows and doors is giving a boost to a Barnsley company that is a partner of Euroglaze, which has seen its turnover nearly double in the last year. Yorkshire Specialist Coatings can paint uPVC, timber and glass products any colour by spraying them in their workshop in Carlton. The company, which is being given free business support by Enterprising Barnsley, is seeing an increasing trend away from white uPVC.
As well as windows and doors, Yorkshire Specialist Coatings can paint conservatory roofs, glass splashbacks, glass shower enclosures and bath panels. Among the projects the company has worked on are glass panels at the Wagamama restaurant in Wembley; window frames surrounding Hull docks; bespoke shower enclosures and bath panelling for the student accommodation blocks at Aston University, Birmingham, and the entrance doors to Barnsley market.
A growing Barnsley company which manufactures windows and doors is celebrating a record-breaking month for sales as its income for May tops £500,000. Euroglaze Ltd has seen rising demand for its bespoke windows, doors and conservatories, fabricated at its Carlton workshops and supplied to double glazing companies, commercial installers and trade counters across the UK. The bumper month of May follows month-on-month growth of between seven and 11 per cent and means the business anticipates hitting a £5 million turnover for the first time this year.
Euroglaze managing director Martin Nettleton puts growth down to a resurgence in the house-building market and also his company’s investment in innovative technology and the latest lean manufacturing techniques. Martin said: “The up-turn in the construction industry has been very welcome after some tough years. And, on top of that, we feel really proud that we’ve got ourselves in to a strong position and ready to respond speedily to rising demand in the market – and to grow with it.
Energy bills are on the increase, environmental concerns are higher on the agenda than ever before and building regulations are becoming more demanding every year. Choosing a window system that offers higher Windows Energy Ratings for a lower cost therefore makes good sense. Unlike other uPVC window systems, Liniar’s high thermal efficiency hasn’t been achieved at the expense of strength or security – the range is accredited with both PAS 24 Enhanced Security and Secured By Design status, assuring you of the highest standards.
With Liniar’s lead-free, multi-chambered profile, patented co-extruded bubble gasket, glazing flipper and thermal dam, you don’t need expensive triple glazing to achieve the highest energy ratings – the Liniar system achieves a WER of A+ with ease and a U-value of 1.2 with cost effective double glazing.
he uPVC profile, or frame, in a Liniar window contains symmetrical chambers to minimise the transfer of heat from the inside of your property to the outside. This, together with other innovative design enhancements, helps to minimise energy costs on an ongoing basis. The Liniar EnergyPlus range contains 6 chambers and can achieve a U-value as low as 0.8 W/m2K.
After partnering with the Passivhaus Trust, REHAU has announced its sponsorship of the organisation’s 2016 UK Passivhaus Awards and its 2016 UK Passivhaus Conference. REHAU is currently pursuing a campaign to increase industry awareness of its thermal performance product portfolio, which encompasses an assortment of Passivhaus Institute-certified systems. A Passivhaus focused Open Day at The REHAU Hub in the Building Centre, London will be held on Wednesday 23rd March, 10:00 to 17:00.
The company will be educating on Passivhaus via a series of seminars throughout 2016. With interest in Passivhaus building now approaching an all-time high in the UK, fenestration specialist REHAU is staging a Passivhaus focused Open Day at The REHAU Hub in the Building Centre London on Wednesday 23rd March, 10:00 to 17:00. The team at The REHAU Hub are inviting construction professionals to drop in any time between 10am and 5pm to access expert advice on issues relating to Passivhaus fenestration and ventilation systems.
The big advantage for specifiers who come to the Open Day is that they can see the full range of REHAU Passivhaus compliant and certified products on display at the same time. This includes the GENEO window system and REHAU Polytec 50 aluminium clad curtain walling system, which together can provide the building air tightness required, and the AWADUKT Thermo ground to air heat exchanger system which provides the necessary ventilation.
Staged at The International Centre, Telford the FIT Show is the largest event of its kind to take place there, providing a highly focused event for exhibitors and visitors alike. Well served by the motorway network, TIC is one of the UK’s most successful venues and has proved to be highly popular as the home of the FIT Show. Euroglaze will be attending with REHAU at stand 346.
Each of the first two events in 2013 and 2014 were sold out with exhibitors stretching wall-to-wall to provide visitors with more than 150 companies showing the latest fenestration products and services available for home improvement. For 2016, a pause of almost two years ensures that hundreds of brand new innovations will be seen for the very first time anywhere. Free parking close to the venue allows you to focus on your objectives for visiting without the distractions of a strenuous journey and irritating extra cost.
Less than 15 minutes from the M6 and 5 minutes from the M54, TIC was chosen for The FIT Show following extensive research conducted by the organisers to determine which part of the country people would most prefer to travel to for a national industry show. The overwhelming response was for a location in and around the Midlands and TIC fitted the bill perfectly.
We have recently updated our how to guides for the installation process using Liniar profiles for Windows & Doors. Liniar Window & Door Installation Videos - On this new page we offer information on How to install a Liniar patio door, How to install a Liniar bi-fold door, Common problems to avoid when installing PVCU windows, How to install a Liniar PVCU window, How to deglaze a Liniar PVCU window and Liniar patio, how to remove the sliding sashes.
There are several videos in total listed as follows:
We would like to take this opportunity to say a thank you to all of our staff, stakeholders, suppliers, partners and customers for your support during 2015. We are looking forward to 2016 and working with all of you next year. Season’s greetings from all of us and we wish you a happy Christmas and a prosperous New Year.
The Flush Fit Window is based on an authentic, traditional design, timber window but with all the benefits of modern PVC performance. Being part of the TOTAL70 (70mm) window system it will simply fit standard opening reveals as easily as a replacement casement window. The style consists of a casement window side and top hung where the sash fits flush into the frame.
If you want a window that integrates seamlessly into new build and commercial projects the REHAU Flush Fit will meet your requirements. Large hardware rebate to accommodate heavy duty hinges. Full range of standard glazing options up to 44mm.
Our Flush Fit Window is A+ rated and multi-chambered for improved U Values. Perfectly compatible with the TOTAL70 ancillary profile range. Slimmer sightlines for a larger glazed area. The Flush Fit Window is based on an authentic, traditional design, timber window but with all the benefits of modern PVC performance.
Being part of the TOTAL70 (70mm) window system it will simply fit standard opening reveals as easily as a replacement casement window. The style consists of a casement window side and top hung where the sash fits flush into the frame.. For more information regarding our range of support services for your business and our manufacturing facility please contact Euroglaze on 01226 702553.
Liniar’s patented designs were built with the installer in mind – so its windows, doors and roofs are simple to fit, saving you precious time on the job. The Liniar team is made up of industry experts with more than 500 years of experience between them. They know the challenges you face and find ways to address them.
The latest multi-chambered technology delivers an A+10 Windows Energy Rating, the highest achievable – keeping your customers’ fuel bills down. They are also better for the environment and better for family living. Your customers will love knowing their windows are free from lead.
All Liniar products undergo extensive testing and checks, achieving PAS24:2012 Enhanced Security Performance and cyclic tested for durability. With a state-of-the-art factory in the heart of the UK, you can rest assured the Liniar team are on hand to help with any installation queries you may have.
Liniar’s patented double-action bubble gasket means a continuous seal around the windows, even in the corners - so no call-backs to deal with draughts. With a range of thresholds, including Liniar’s patented low-access threshold, together with a choice of security options, your customers will be spoilt for choice. For more information regarding our range of support services for your business and our manufacturing facility please contact Euroglaze on 01226 702553.
We are pleased to announce that we have just undertaken a significant order delivered across to the other side of the word into Victoria, Australia. An Australian customer has now placed its third order in as many months for 25 vertical sliders which have all now been manufactured and delivered to site. The chosen profile was the REHAU Heritage Vertical Slider system offering the very best in sash window design.
We envisage more orders into 2016 and beyond. Sympathetic in style yet innovative in design, the REHAU Heritage Vertical Slider presents a whole world of new opportunity in both the replacement and new build markets. The REHAU Heritage window system has been developed following extensive consultation with conservation bodies and housing associations. The system offers a wide range of features and benefits. For more information regarding our range of support services for your business and our manufacturing facility please contact Euroglaze on 01226 702553.
Euroglaze has added the REHAU Heritage window system to its product portfolio, strengthening its claim that it offers the widest range of specialist REHAU products to the trade. Euroglaze, which is renowned for its commitment to lean manufacturing processes and a cutting edge quality management regime, is now fabricating REHAU Heritage vertical sliders alongside its comprehensive range of products in REHAU TOTAL70.
This includes both chamfered and sculptured casements, fully reversible windows, flush fitting windows and even the REHAU RAUFERNO fire rated window. Managing Director Martin Nettleton explained the company’s strategy: “We had previously been manufacturing vertical sliders in a different system, but we took the decision to switch to REHAU Heritage and focus on our strength as a REHAU supplier to the trade.
“Our customers now know that, whatever project or sales opportunity they’re working on, we have a REHAU product in our range which will suit them. We are making their lives easier by providing a huge range of options, ensuring that they don’t miss out on sales or waste time finding a different supplier every time they get an enquiry for a more specialist REHAU product.”
He added: “The REHAU Heritage is an obvious fit in our range. It’s a market leading window which trade customers like because it has all the authentic looking features which their retail buyers are looking for and at the same time is easy to install. It also, of course, benefits hugely from the manufacturing precision and attention to detail which is Euroglaze’s trademark.”
EHL Plastics, owner of the Liniar brand, together with sister company Wegoma Machinery Sales, has been acquired today in a deal with Quanex Building Products Corporation. A press release has been issued following the notification to the New York Stock Exchange.
Quanex is a North American industry-leading supplier of cutting edge energy-efficient window and door systems and components with $600+ million in sales. The corporation only acquires strong business partners that have a deep commitment to customers, are eager for growth and are considered technological leaders in the fenestration and related industries.
HL Plastics and the Liniar brand certainly fit these criteria, together with Wegoma’s revolutionary approach to window machinery.
Enhance your offering with the latest Liniar patio door profile. Whether you're looking for a brand new patio door to provide better access to your garden, or you're looking for a replacement door, you'll be amazed at how different the stunning Liniar patio range is from the other doors on the market.
From the moment you though the Liniar door, you'll be struck by ergonomic design, the effortless opening mechanism, the smooth motion and the noiseless glide. Fitted with Liniar's revolutionary multi-wheeled 'air glide' system, the Liniar sliding patio door is perfectly balanced as it moves along its track.
Available in a wide range of colour options including standard White, Cream, Rosewood, Light-Oak and Irish Oak. Patio doors are also available in a range of bespoke colours including Grey, Black and Chartwell Green.
What a way to finish a season, division 1 champions of the Barnsley and District Sunday League and winners of the BDFA Supplement Trophy. It truly was an agonising wait for the one and only goal of the night, it was a physical and tight game, both teams showing grit and determination.
Euroglaze broke the deadlock half way through the 1st half, frustrated the opposition with skill and patience, leading to many fouls and bookings of the Miners team and a substitution as one of our lads needed medical treatment to his knee which popped in a challenge. But despite a few good efforts and a flurry before the break it remained 1-0 at half time.
More agony as the Miners tried to come back but a sterling middle and back held back the attacks well. Unfortunately Greenie took the brunt of the frustration of the opposition with two closing down with a hard tackle, forcing the game to be delayed while he was treated and made comfortable with a broken leg, not a pretty site. When the game restarted Miners were the strongest for the first 5 minutes, then Euroglaze finished the game with a barrage of efforts, their keeper kept the game alive. Then came the ecstasy of the final whistle YEEEEAAAAAAH - CHAMPIOLIES, CHAMPIOLIES,
Euroglaze continues to put product and quality first for its customers by further training in Lean Manufacturing. The training encourages all employees to think outside their own tasks and consider ways to improve production techniques and efficiencies, promoting quality and right first time manufacturing.
The Production Teams have been studying and putting into practice various production theories first introduced to the UK from the forward thinking Japanese motor industries, such as 5S, Kanban, JIT, problem solving and Quality Circles. They are fully conversant in, Kaizen the theory that 'little changes on a regular basis leads to always improving productivity, safety and effectiveness whilst reducing waste.' This ultimately means a better, more cost effective product, and the ability to respond quickly to new demands and market trends as required by our customers. For more information regarding our range of support services for your business and our manufacturing facility please contact Euroglaze on 01226 702553.
REHAU were one of the first companies in the UK to produce and sell PVCu Window systems and today one in seven PVCu Windows fitted in the UK are made from REHAU profile, making them the largest single producer of PVCu window and door systems.
Designed with you in mind, replacement windows and doors made from REHAU profile will enhance the look of your property, last for years and improve your home’s energy efficiency, helping you save money on your heating bills. Windows and Doors manufactured by Euroglaze using the range of REHAU profiles last for decades in style, look and quality as you will see by the visual below.
Euroglaze is an approved manufacturer with a decades long relationship with REHAU as an authorised partner being specialist manufacturers of Casement Windows, Vertically Sliding Windows, Tilt & Turn Windows, Reversible Windows, Pivot Windows and Fire Rated Windows for the UK market. For more information regarding our range of support services for your business and our manufacturing facility please contact Euroglaze on 01226 702553.
Benefitting from being able to design our systems from first principles and not as upgrades to older systems, we have been able to have an informed idea of what future legislation and industry guidelines might require of future window and door products.
We have a total commitment to ensuring that all our products give our end users unique benefits and advantages over those of our competitors. Our core principles are to design out unnecessary costs, and to design in ease of manufacture, ease of installations, and unique features and benefits for the end users.
All our systems are designed with the following principles in mind:
Please see the windows and doors section, and decking and fencing sections of the site for bespoke details appropriate to each sector, or visit the ‘Download Brochures’ for more detailed information. For more information regarding our range of support services for your business and our manufacturing facility please contact Euroglaze on 01226 702553.
With superb good looks and technical expertise, REHAU PVCu tilt & turn windows do not compromise on quality and design, whilst delivering a flexible option for windows in any type of application.
Available in REHAU TOTAL70 70mm, REHAU Tritec 60mm and Passivhaus Certified GENEO® and a wide choice of colour finishes, the REHAU PVCu tilt & turn window offers a flexible choice for refurbishments and new builds.
REHAU PVCu tilt & turn windows allow maximum light into the room with the option of a full or limited amount of ventilation. With the ‘tilt & turn’ opening system, this stylish PVCu window can be tilted inwards from the top for normal ventilation or can be fully opened from the side for full ventilation. This also allows for easy cleaning and maintenance.
REHAU PVC window designs are supplied direct from Euroglaze as a leading UK based fabricator, ensuring that you obtain the services of a local company backed by the resources of a global company. For more information regarding our range of support services for your business and our manufacturing facility please contact Euroglaze on 01226 702553.