When you find out that Village People’s YMCA was at number one in the charts when your business was founded, then the only decision to be made when you’re planning the 40 th anniversary charity fun day is surely cowboy or Native American? For Martin Nettleton, Managing Director of Barnsley based trade fabricator Euroglaze, the decision was Native American, leaving the other five ‘band members’ at Euroglaze to choose between biker, police office, sailor, cowboy and construction worker for the day. More details are at www.justgiving.com/fundraising/euroglaze-ltd1
Glen Park, Wayne Elkin, John Rigby, Wes Aspinwall and Rob Speight all threw themselves into the spirit of 1979 and not only did a performance of the iconic routine which will live long in the memory, but also took part in the sponsored van pull and tug of war competition – all in full costume.
The fun didn’t stop there however with plenty of fairground games, old fashioned stocks, a hog roast and a tombola all laid on for staff, customers and suppliers, including Rehau, to help raise money for Euroglaze’s chosen anniversary charity Retina UK. Tunnel vision glasses were supplied to all those having a go at the strong man and ball in the bucket games so that they could experience the reality of living with the inherited sight loss which Retina UK funds research into as well as providing support for those affected.
In total, around £500 was raised at the Open Day, with Jay-Jaye Park, the 9-year old son of Operations Director Glen and Customer Service Administrator Nicky contributing an impressive £150 with his very own sponsored van pull. More anniversary events are planned over the coming months including an online competition for customers and a virtual cycle ride from Lands End to John o’Groats to help Euroglaze reach a £10K charity target.
A composite door for the 21st Century. Our composite door is a combination of traditional looks and advanced manufacturing techniques. Our doors are available in a range of standard colour and wood grain finishes, but with our state of the art paint plant, we can now provide a wide range of specialist colours and a colour matching service.
Our traditional door range is designed with aesthetics in mind, with 16 styles to choose from this is one of our most popular ranges. Of the traditional styles St Andrews and Gleneagles are unique to Doorco, whilst the Sunningdale and Belfry Farmhouse styles are aesthetically superior to other composite door suppliers, as the Doorco design is manufactured from new design door moulds.
Supplying the trade for over 30 years, our Excellence Programme ensure best-in-class standards, design online - control your order and design process, quick turnarounds - stay ahead of the competition. Support & aftercare where you need it most.
As part of its 40th anniversary celebrations, Rehau trade fabricator Euroglaze has chosen Retina UK as its charity partner. The Barnsley based business is planning a whole series of events and challenges for staff and customers over the coming months to raise a target of £10K. Donations are being welcomed at: www.justgiving.com/fundraising/euroglaze-ltd1
Retina UK is the only UK charity dedicated solely to working for people affected by the inherited sight loss experienced by both the company’s Managing Director Martin Nettleton and his brother Simon. It is therefore close to the hearts of everyone at Euroglaze and there is a huge amount of determination and enthusiasm to raise as much money as possible to help support the charity.
Nicky Park, Euroglaze’s Sales and Customer Service Administrator, who is the driving force behind the fundraising efforts, explained: “We all wanted to do something to mark our 40th anniversary which would involve as many people at Euroglaze as possible and make everyone here proud. Retina UK seemed like the perfect choice and almost as soon as we announced our plan, the fundraising ideas started to flood in!”
Things kick off this month with a fancy-dress fun day at Euroglaze’s HQ featuring a strong man van pull, and continue with an online competition for customers, a virtual cycle ride from Lands End to John o’Groats and everything from obstacle races to cake sales.
Martin Nettleton added: “Retina UK doesn’t just support those affected by inherited sight loss but, just as importantly, it funds cutting-edge research into the conditions which cause it. If we can get to £10K, it will make a real difference to them but hopefully, if we can get our customers involved as well, we can make it even more.”
Barnsley based trade fabricator Euroglaze is celebrating both its 40th anniversary in 2019 and its 35th anniversary as a REHAU customer - setting something of a record in the UK. The company, which is still owned and run by the Nettleton family who founded it back in 1979, is REHAU’s longest running customer, having notched up 35 years of unbroken partnership.
Martin Nettleton, who succeeded his father Alan as Managing Director in 1999, says that the strength of Euroglaze remains its distinctive blend of smart and friendly customer service and precision quality products. The company is renowned for the fact that it uses a lean manufacturing model based on advanced Japanese production techniques, and has long prided itself on the fact that it offers a truly comprehensive range of top quality REHAU products - from fire rated windows and vertical sliders to casements and even the brand new REHAU RIO flush sash.
REHAU has been quick to congratulate Euroglaze on its ongoing success. Martin Hitchin, REHAU UK’s CEO, says: “We are delighted to have worked with Euroglaze for over 35 years and to have such a strong partnership with Martin and his team. We really value our business relationship with Euroglaze, and we would like to thank the team for making our partnership such a huge success for both our businesses.”
Euroglaze has adapted constantly over the past 40 years to remain at the very forefront of the PVC-U market in terms of efficiency and service, continually adding new products and new features so that customers simply don’t need to go anywhere else. As well as a market leading three day lead time on standard frames and an online ordering portal for example, it also has a bespoke software system which offers paperless despatch and delivery and tracks everything from the packing of ancillaries to the unloading of vehicles to ensure that every order is received in full.
Martin Nettleton adds: “We can match all of the big super fabricators in terms of range and value, but we can easily top them when it comes to precision quality, efficiency, and customer service. Our systems and processes mean customers can take for granted the fact that their orders will be on time and in full, but they also know that they can just lift the phone at any point and talk directly to me or to any of our experienced customer service team and get a fast and efficient response to any question or query which might arise.” Over recent years, Euroglaze has added other new products to its group portfolio and now offers PVC-U, timber and aluminium composite windows and doors from the likes of Internorm, Rationel and Sunflex from its sister company Ecotec, alongside its well established REHAU product range.
This, Martin says, is part of its future strategy as it adapts to growing demand from customers servicing the premium market. He explains: “We produce around 900 frames a week in PVC-U and that remains the core of our business, but we have successfully diversified more recently and added an extensive range of more specialist products to open up exciting new opportunities for our customers. We’re incredibly proud of our 40 year heritage, but we never want to stand still and we’re constantly looking at how we can improve and develop. That extends from our products to our entire team, and from our factory to our vehicles. We have no ambition to be the biggest fabricator in the UK, but we have always aimed to be the best.”
We have had a significant amount of customers requesting we supply boxes of handles. Our customers spoke and we listened. As a consequence Euroglaze are now offering all handles in boxed quantities. This applies to both Door and Window Handles (Rehau & Liniar) Fab & Fix, Avocet and End Caps (Rehau & Liniar). .
Box quantities are 15 for Door handles, 60 for Rehau Window Handles (Fab & Fix), 60 for Liniar Window Handles (Fab & Fix), 10 for Door Handles (Avocet), 20 for Window Handles (Rehau Avocet), 20 for Window Handles (Liniar Avocet), 25 for Rehau End Caps and 50 for Liniar End Caps.
A 30 minute window wit our fire door 30 minute fire rating. Range of top & side lights Ideal for fire escapes, entrance halls and integral garages all now with an industry low lead time standard.
Fire Rated Door Options offer a Variety of colours, Choice of letterboxes available in Silver, Gold, White, Black, Brass and Stainless Steel finishes, Choice of fire rated viewers available in Black, White or Gold, Choice of panel styles and colours, Fixed panel with and without midrail, Specification 70mm frame depth 54mm door panel with leaves open towards fire hazard.
Euroglaze factory, office and delivery system will be closed on Friday 19th & Monday 22nd April 2019 as this is the Easter Bank Holiday. Please also bear this in mind when ordering in the weeks before this date and the knock-on effect it will have to your deliveries in the weeks commencing 15th April & 22nd April.
For a complete list of our opening hours across all departments please review our annual holidays page for 2019. We will of course keep you fully informed via e-mail and/or phone to confirm your actual delivery time, but we would be grateful, if customers can be prepared for possible changes to delivery schedules. Thank you for your cooperation.
Euroglaze are pleased to announce a new distributor partnership with one of Europe’s leading premium Door and Window manufacturers. Internorm is a strong family business with over 85 years of history. From the birth of the UPVC window to the production of timber/aluminium windows and to the high-tech and high-design innovations nowadays, Internorm has set the standards Europe-wide. Continuous technological further development and continual new innovations make them a pioneer in the brand.
Internorm distribution partners will offer you all-around support with window and door purchases. This ranges from professional advice to clean installations and perfect after-sales service. Internorm have created a Customer Care Programme so that you are happy about the service of their partners. It was introduced more than 10 years ago and has been proven successful with over 100,000 successfully conducted interviews.
All Internorm partners who fulfil this program are awarded [1st] window partners. They fulfil 10 given standards after which they are regularly trained and certified by an independent institute. This is a great way to ensure constant high performance levels, working together with Ecotec Windows as a qualified partner. Because we are only satisfied once you are happy! Check our website in the coming months for more Internorm product information.
We have had a significant amount of customers requesting we return to the Fab & Fix handle. You guys spoke and we listened - as a consequence we are now offering all Fab & Fix handles with a small surcharge, alongside the Avocet handles. This means you can offer your customers a wider range of products to suit their needs.
The Fab & Fix range will be available from 1st Feb 2019 but all accounts will be updated by 31st Jan 2019. Rosie will be in touch to arrange a suitable time to log on to your system to make the appropriate changes.
In addition to this we have discovered that, some remote accounts customers due to an error have not been charged in the past for Gold, Chrome, Silver and Bronze door handles. This error will also be corrected with immediate effect. If you require any further information please do not hesitate to give one of our team a call.
GGP talks to Glen Park, Production Director at Euroglaze, about his rise from shop floor operative to degree qualified director at a trade fabricator where education and training is key to its success. GGP (Glass & Glazing Products) is at the cutting edge of the window, door and conservatory market, representing the full spectrum of the industry: from installers to fabricators and from systems houses to hardware manufacturers. Combining the industry’s most respected print title with a market leading online offering, Glass & Glazing Products’ mission is to arm its readers with the information they need to enhance their businesses in what is a competitive and challenging market place.
GGP: What brought you into the industry?
Like most of us, it was just chance really. Barnsley used to be a town dominated by the mining industry but once that started to decline, jobs were increasingly scarce. Several of my family were getting involved in the window industry and especially in PVC-U fabrication around that time so when the opportunity arose for a new job away from mining, I grabbed at it with both hands and have never looked back.
GGP: Tell me about your journey to becoming Production Director?
It really was a case of starting at the bottom. I was an operative on the shop floor to begin with until Alan Nettleton, the founder of the business and the father of our current MD Martin, spotted that I had drive and a will to be in control. He asked me to become a supervisor and then a manager, but it was only when Martin took over that my real education started. I had two stints at college - the first time to get my Certificate in Management qualification and then to get my BTEC Level 7 Advanced Professional Diploma in management studies. That’s equivalent to a Masters degree and it equipped me with all the knowledge I needed to progress further within the organisation and to layer all the latest theories about manufacturing management onto my practical experience.
GGP: What has been the most valuable part of the training/education you’ve received?
On top of the college education, I’ve also benefited from really valuable in-house training from our consultants Brook Corporate Developments in the principles and application of lean manufacturing, which is at the core of what we do at Euroglaze. That has been invaluable and has given me the tools I need to be able to deliver hands on training and in house development to the rest of the team.
GGP: How are you passing your knowledge on to others within the business?
Most of the well-known lean manufacturing principles such as 5s and 7 tools rely entirely on collaborative working so it has been more about implementing these across the business and getting everyone here on board with those processes and those tools. I do that through one to one, team and management meetings, but also through our quality circles approach which is all about team work.
GGP: How do you think Euroglaze benefits from its culture of training investment?
I’m probably the most obvious example here of someone who has benefited from our policy of education and training but it does extend right across the business encompassing everything from apprenticeship training to leadership development for key employees. A better trained and educated workforce gives us the ability to move the business forward and grow, especially at times of great change in the industry. Without it, businesses can undoubtedly stagnate and fall behind.
GGP: What have been the biggest changes you have seen in fabrication during your time with Euroglaze?
Automation has to be up there generally but, for Euroglaze, it has been all about implementing the lean principles which the car industry learned from the Japanese into our fabrication methodology.
GGP: Looking ahead, what challenges do you think lie ahead for you in this role?
Even without Brexit, uncertainty in the market place is a key factor to consider, but we still do have to look to the future positively and continue to try and steadily grow the business in an efficient and profitable manner. The challenge is to ensure this happens and make sure we are in a good position to withstand any negativity in the market place.
GGP: How do you switch off from work?
Family time is my biggest motivation in life. And I love spending any spare time with my wife and kids. I like to join in with my 8 year old on the trampoline and play football in the park. He definitely keeps me feeling young and active.
We would like to take this opportunity to say a thank you to everyone involved with our company including customers, staff, suppliers and partners for your support during the year. We are looking forward to 2019 and working with all of you again next year. Season’s greetings from all of us and we wish you a Merry Christmas and a Happy New Year. Please be aware Euroglaze will be closing on Friday 21st December 2018 and re-opening on Monday 07th of January 2019. Our last deliveries will be on Friday 21st of December - please order as normal up to this point but we would advise coloured orders are placed with as much notice as possible to avoid disappointment. Deliveries will run as normal from the 7th January 2019.
We have had an excellent year and are pleased to be moving into the next year with a positive outlook. We have significant expansion plans and projects planned for 2019 and more news will be made available in this area over the first months of the year.
The TOTAL70 system is one of the most, if not the most comprehensive 70mm profile systems on the market. Systems and styles include a multi-chamber system, choice of chamfered TOTAL70C and sculptured TOTAL70S, vast range of window styles, Casement, Tilt/Turn French, Flush Fit, Parallel and Fully Reversible, choice of Residential, French and Tilt/Slide Doors, full range of ancillaries including add-ons and bay poles and common glazing beads and ancillaries.
Options and performance include fully accredited including Severe Weather Performance, excellent Thermal Performance with 0.8 U Value and BFRC A+, triple glazing option up to 44mm, wide range of standard colours, easy to fit, premium quality with low risk of call backs and over a million units installed.
Just a few months after announcing that they have started fabricating in Rehau’s Total70 co-extruded profile, leading trade fabricators Euroglaze have turned their attention to reducing their environmental footprint in other areas as well. The Barnsley based company has introduced a truly paperless ordering option for all customers, who can now place orders online and receive their order confirmation, invoice, delivery note and statement via email or via the cloud.
They have also switched to paperless purchasing wherever possible – encouraging all those suppliers who are still sending paper acknowledgements and invoices to join their mission to reduce waste and increase efficiency. Internally, it is focusing on achieving a paperless factory and office environment, with electronic production scheduling replacing paper T-cards and bar code scanning being used to monitor frames around the factory.
Martin Nettleton, Managing Director of Euroglaze, explained the difference that this is making: “Whilst our mission is to become greener, the whole process is making us more efficient as well. Where once every order and every frame had pieces of paper associated with them, many of which carried vital information, now this is all done using electronic processes that leave nothing to chance. Important notes and details can be confirmed as having been read and we can trace and maintain accountability in almost every process within the company. We can ensure that our product is right first time, every time.
“As we chop down fewer trees and waste less toner, we also improve training and traceability at every stage of production. This fits perfectly with our philosophy of continuous improvement. Our quality circles can see accurate information on where we need to get better and can come up with ideas to make it so.”
For Euroglaze customers, the paperless initiatives are delivering a simpler and more streamlined buying experience and also a faster reaction to queries. With video imaging in place across much of the factory, Euroglaze can check instantly if mistakes have been made at ordering or fabrication stage and deliver a quick and efficient response.
Martin added: “As a keen cyclist, I’m a real advocate of the great coach Dave Brailsford’s mantra of ‘marginal gains’. Every aspect of the business is continually being scrutinised to identify areas where we could increase efficiency, consistency and accountability, while also reducing our costs and environmental impact. After all, the greener and more efficient we become, the better the service we can deliver to customers.”
Our trusty storeman Mick Mckeague has retired after 23 working years with Euroglaze. Euroglaze gave him a good send off and his quirky quotes and sweets will be missed. Good luck to Mick. We value all of our staff across the whole company and feel proud that Mick has been with us for so long.
The current Managing Director, Martin Nettleton took over the reins of the business in 1999 after spending seven years with global electronics giant Canon. Martin has instigated many positive changes at Euroglaze and has helped to bring the business to the forefront of lean manufacturing techniques, adopting many practices more commonly seen in modern motor manufacturing. One of the most important components over the years is our team and the people within the business.
Euroglaze has become one of the first trade fabricators to start manufacturing windows using Rehau’s new co-extruded Total 70 profiles, which use a virgin skin around a 100% recycled core. The Barnsley based company says that, in the wake of Blue Planet II and the ongoing furore around the use and disposal of single use plastics, it is delighted to be able to promote a positive plastic recycling message out to its customers. Managing Director Martin Nettleton explained: “From the perspective of a PVC-U trade fabricator, Rehau’s switch to a sustainable co-extruded core for profiles in its Total 70 range couldn’t have come at a better time.
“We know that retail buyers are increasingly questioning the choices they make with regard to all types of plastics, but, as has been demonstrated by Rehau’s investment in the PVC-R facility to recycle its own frames, the PVC-U window industry is actually way ahead of other sectors when it comes to recycling.
“We’ve created a brand new marketing campaign to promote that sustainability message to the trade, and we will be helping the stockists and installers who buy from Euroglaze to pass it on to environmentally conscious retail customers. We want everyone who buys our frames to understand that not only are they made from recycled materials, but that the material they are made from can be recycled up to 10 more times as well.”
What is particularly reassuring for Euroglaze is Rehau’s guarantee that the quality and performance of the co-extruded Total 70 profiles is entirely comparable with 100% virgin material. Martin added: “The product has all the same performance characteristics as its less environmentally sound predecessor which had just 10% recycled material in it, and it passes through all our machinery in exactly the same way.
“We are confident that it will give us and, just as importantly the companies who buy from us, a great opportunity to win new business.”
Barnsley based Euroglaze was one of the first trade fabricators to start manufacturing in Rehau’s new co-extruded TOTAL70c profile, featuring virgin material around a recycled core, and is now using it in an increasing number of its chamfered frames. Windows Active talked to Managing Director Martin Nettleton about whether he thinks it represents a competitive advantage for him and for his customers.
How important do you think it is to installers that the PVC-U windows they buy are made from recycled profile?
From the feedback we’ve had so far, I think they probably fall into two camps. There are those who don’t really care about recycling and who are happy to buy the profile because it’s Rehau quality and comes with all the security of that and all the necessary product guarantees, and then there is a larger and certainly faster growing group who want to be able to reassure their retail customers that they are making an environmentally sustainable purchase.
And, how important is it to consumers? (Do you think they would ever be willing to pay more?)
The awareness of the need to eliminate single use plastics from our lives has been growing dramatically over recent years, and not just as a result of Blue Planet 2. You only need to look at the shift in attitudes towards the plastic carrier bag to see how quickly public opinion shifted from resentment at the initial imposition of a surcharge through to acceptance and widespread use of ‘bags for life’. While there isn’t the same pressure on PVC-U windows at the moment as there is on other types of plastic, I think that could easily change very quickly, and I’m happy to be in a position where we’re fully prepared for that.
Whether consumers would ever be willing to pay more though is a difficult question – when it comes to the environment, public opinion has proved notoriously difficult to predict. As I understand it, the recycling process does make the extrusion of the profile marginally more expensive currently but as these processes start to benefit from economies of scale, then this cost is likely to fall, so it should be perfectly possible to do your bit for sustainability without needing to charge a premium anyway.
Do you think you will win new business as a result of your switch?
Yes I do - the market is clearly demanding a recycled solution now and we’ve been quick off the mark to get on board with that. It’s a win win really because I think our trade customers will be able to win business on the back of it too.
Has the switch to the co-extruded Rehau profile made any difference to your manufacturing?
No, the product has all the same performance characteristics as its less environmentally sound predecessor which had just 10% recycled material in it. It passes through all our machinery with no problems at all.
Do you think there is room in the market yet for a profile which is 100% recycled?
Probably not yet. I’m sure it is scientifically possible but, unless a 100% recycled profile could perform to exactly the same standard as current products and at more or less the same cost, then I don’t think it would be viable, at least not in the short term.
How does Rehau’s move fit with Euroglaze’s environmental strategy?
It’s a very welcome addition of course. We’ve been taking baby steps at Euroglaze towards a more coherent environmental strategy for some time, through things like using more efficient machinery and switching to LED lighting throughout the production facility. It would be fair to say though that both of these steps were at least as significant in terms of cost reduction, and I certainly don’t see why there should be any disconnect between behaving more sustainably and reducing cost.
Another example of that is our current quest to eliminate all the unnecessary paper and printing from the business and, with the advent of our ultra-reliable delivery system, customers can now proceed all the way from placing an order through to getting their invoice without having to use, file or destroy a single piece of paper. We’re even using an electric car now for all our everyday mileage and, while that has no particular benefit to our customers, it does illustrate perfectly how open minded and forward thinking we’ve become when it comes to the environment.
Euroglaze have some good news on our customer service team. We have a replacement for the lovely Janet and it's the same Janet. We are pleased to say Janet has returned to join Rosie, Nicky and Gemma in our Customer Service team here at Euroglaze. We now have our full team all ready to go and we are here to provide you with a high quality service
Pictured above are Janet, Gemma, Nicky and Rosie your Customer Service Team. They can help with any queries on quotes or orders or any assistance with technical queries or remote ordering. If you're not sure who in the organisation to ask, they should always be your first port of call on 01226 702540.
The REHAU Heritage window system is designed to incorporate all the desirable traditional features of a timber sash window, yet with all the additional benefits and conveniences of modern PVCu. The system includes all the classic detailing found in period sash windows, including a deep bottom rail, slim sashes for improved sightlines and an optional Georgian bar. Click here to download the latest brochure.
The system has two sashes built into the frame which slide in opposing directions and will remain fixed in any position. A sub-frame, which makes up three sides of the window, is the most popular configuration and is welded at the top two corners whilst mechanically joined at the bottom with a sill and screws. The sill is sealed off at each end with an end cap to prevent water ingress into the walls of the property. The sub-frame can also be an all-welded construction with a clip-in sill. This detail is used in installations where stone sills are present. The three-chambered sash profiles are designed with two front chambers to achieve good heat insulation and allow isolated drainage. The third chamber allows the fitting of specifically designed reinforcement sections.
When a customer tells you that the windows you are supplying are the best manufactured they have seen in more than 20 years, then you know that you are probably dealing with the right fabricator. Trade stockist J3 Windows, based in Aberdare, South Wales started buying Rehau frames from Euroglaze when it set up in October last year, and the feedback from installers, builders and developers to the product quality has already been fantastic. One leading retail installer based in Cardiff told J3 that the windows were the best he has fitted in his whole career and, as a result, he has switched all of his business to J3.
Stuart Williams, one of the three experienced partners behind J3, explained: “We looked at several Rehau trade fabricators when we were starting up and Euroglaze were by far the most interested in our business. They made it clear that they wanted to build a relationship with us and even invited us up to Barnsley to see the factory for ourselves. “When we were there, we could see straightaway the quality and attention to detail at every stage of manufacturing and the efficiency which enables them to offer delivery to us in just three working days.
“Pricing is competitive and customer service is outstanding – we definitely feel that we have found the right fabrication partner to help us move forward as a trade supplier in this part of South Wales.” Martin Nettleton, Euroglaze’s Managing Director is delighted with the response. He added: “All of our customers can take our product quality for granted – our lean manufacturing operation and quality circles approach mean that every process is being continually reviewed and improved so that even our internal rejection rates are less than 1%. “And, as we have demonstrated to J3, we work hard to build a personal relationship with every customer and constantly invest in initiatives like paperless deliveries and video imaging at despatch to ensure that our service matches that of even our biggest corporate competitors.”
Our Rehau Windows & Doors Colour offering has had a refresh with four new colour collections featuring all 25 of our solid & woodgrain finishes. The four new collections include the Contemporary Collection, the Timeless Collection, the Traditional Collection and the Statement Collection.
Contemporary Collection, building on the growing popularity for black and grey PVCu windows, which mimic the minimalist look of aluminium windows. The Contemporary Collection includes a selection of blacks and greys. Timeless Collection, presenting great colour choices for period properties, including Clotted Cream, Chartwell Green and new foils Silver Birch and Windsor. Traditional Collection, offering options for those looking for an old-fashioned timber finish and brings together a number of REHAU’s best sellers including Golden Oak, Rosewood and Mahogany. Statement Collection, featuring more daring colour choices, including reds, blues and greens.
Euroglaze officially launched its Switch without a Hitch service at the start of this year, with the specific aim of making the process of switching supplier as smooth and rewarding as possible. The Rehau trade fabricator has brought together its distinctive blend of friendly efficient customer service and precision quality products into a package which is easily accessible for stockists and installers.
Switch without a Hitch guarantees that the Euroglaze team will be by the customer’s side every step of the way. From the outset, new customers are allocated a dedicated customer service advisor within Euroglaze who walks them through all their early orders from initial contact to delivery, and they are introduced to the despatch team and regular driver to discuss their specific delivery requirements.
The aim is to make all new customers feel part of the Euroglaze family and ensure that they get exactly what they expect right from the start of the relationship. While the official Switch without a Hitch package is new, Euroglaze has actually been offering the one to one service which is at the heart of it for nearly a year, and some of the first companies to benefit from that have spoken about the benefits.
Tim Randell, for example, from retail installer Wiser Improvements in Tardebigge, near Bromsgrove, explained: “Working with Euroglaze has been a great journey so far. As a young business, we understand that developing a good working partnership with our suppliers is vital to our success. “Euroglaze has become a big piece in our jigsaw now, and we couldn’t be happier with the products and service we receive. Our dedicated customer service advisor Nicky Park is key to that. She sorts out all our enquiries and resolves any issues we have promptly and efficiently.
“Euroglaze have shown that they are customer driven and will go above and beyond to make sure they meet the high standards they promise. We’re certainly looking forward to developing and growing with them as our fabrication partner.”
And, John Aston from AT Plastics in Warrington was similarly enthusiastic about the support from the customer service team. He added: “We started working with Euroglaze when we were a start up business last year. We have a great relationship with all the staff there, but I would like to personally thank Nicky for looking after us in the early days. We’re very excited about continuing our partnership with them for plenty more years to come.” Euroglaze supplies what is arguably the widest range of Rehau products of any UK supplier, matching bigger fabricators on range, quality and price but constantly striving to outdo them on service.
AGILA Sliding Doors are perfect for modern living, combining superior design and engineering to bring outstanding versatility and create a feeling of openness in any home. Versatile and good looking, the Sliding Door offers slim sightlines, thereby adding light and freedom. It is ideal as a traditional patio door, entrance door or a door leading to a conservatory.
With PVCu Sliding Doors providing energy efficiency, noise reduction and low maintenance, it is the perfect choice for any application. The product features 86mm Overall Depth (160mm Triple Track Frame), 60mm Sash Width, Common REHAU Glazing Platform, Triple Glazing Option (36mm), Entry Level & Enhanced Security Option (PAS24), PVC and Aluminium Interlock Options, REHAU Branded and supplied hardware, Coupling Section for Total70, Compatible with Ancillary Range, Pre-Inserted Gasket & Brush Pile, PVCu Infill Panel & Aluminium Tread plate, Part M Compliant Low Threshold under development & 8 Colour Options available ex. stock.